Terms and Conditions

About Us

Boardshop.co.uk is a website owned and operated by Hardcloud Ltd, a limited company registered in the UK with company number 5289854 at Unit M3, Hilton Park, Church Farm Lane, East Wittering, West Sussex, PO20 8RL. The company is registered for UK VAT with registration number 868 3513 93.

The head office of Hardcloud Ltd is at Unit M3, Hilton Park, Church Farm Lane, East Wittering, West Sussex, PO20 8RL.

The use of this website is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this website indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to Boardshop.co.uk indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by Boardshop.co.uk. Boardshop reserves the right to make changes to this website and these terms and conditions at any time.

Surfboard Warranty

The majority of the surfboards sold on Boardshop.co.uk are finished by hand. All surfboards are warranted to be made from the finest materials to the highest specifications of all the suppliers we work with.  

Surfboards are not guaranteed against breakage, creases, cracks, heat damage, broken fin boxes, dings, compressions or discoloration, however caused, simply because the circumstances are out of our control. Surfing places huge demands on equipment; even small waves or impact can create sufficient pressure to snap or crease a surfboard.

In addition a small insignificant impact on a surfboard can lead onto a much bigger issue if the damage is not repaired fully.

Warranty Resolution

All the legal stuff to one side we are surfers just like our customers, and hate to see damage to any surfboard. All reported issues with surfboards will be considered.

Taking the above into consideration, if you feel your surfboard suffers from a manufacturing or workmanship defect please email info@boardshop.co.uk. When emailing, please include your order number and a detailed explanation of issue and clear digital photos of entire top side of the board, entire bottom side of the board and of any specific area(s) of concern.

Boardshop reserves the right to make final determination of the warranty status in its sole discretion. If a defect exists, will choose, in its sole discretion, whether to (1) repair the board at no charge, or (2) exchange the board with a product that is functionally equivalent to the original product.

Putting a tail pad on the board will not affect a potential warranty. However the cost of any accessories on the board, or bought with the board, are not covered.

Summary of Surfboard Warranty

All surfboards are warranted to made from the best materials to the highest known standards. Because of the nature of the sport of surfing, no guarantees against damage or breakage of surfboards are offered or implied.

This does not affect your statutory consumer rights, which are fully recognised by Hardcloud Ltd trading as Boardshop.co.uk

Wetsuit Warranty

Hi there.

We’ve put together this short guide to let you know how to go about making a warranty claim if you think your wetsuit is faulty and still covered under either the manufacturer’s warranty or our extended warranty offer.

The first thing to consider is whether you’re suits is really faulty or whether it’s been used to death!

Wetsuits don’t last forever, most of the team here surf 2-3 times a week if it’s on and realistically we’ll get two seasons out of a suit whether it be summer or winter.

The better you look after your suit the longer it’ll last, rinse it out when you’ve used it, hang it up to dry, don’t leave in direct sunlight.

If you’ve worn your suit continually for weeks or months on end it will wear out and won’t necessarily be a warranty issue.

That being said read on, we’re always happy to answer any questions you might have, contact us at info@boardshop.co.uk

Warranty information

  • All wetsuits bought at Boardshop are eligible for our Extended Wetsuit Warranty, which goes over and above what the manufacturers offer.
  • If the wetsuit is found to be defective under normal use and proper care, Boardshop will return your wetsuit to the supplier for repair or replace the wetsuit for you.

The decision to replace or repair a product is made by the Boardshop Warranty Department after receiving the wetsuit back with us, we cannot 100% confirm a warranty until we have the wetsuit back with us for examination.

Defective product should be returned clean and dry, correctly rolled, postage paid, with a copy of proof of purchase/receipt and with your returns number. Wetsuits returned wet or dirty or without a copy of the purchase receipt will NOT BE COVERED UNDER WARRANTY.

What is covered under a manufacturer's warranty and Boardshop's Extended Wetsuit Warranty

The wetsuit warranty will cover failures in a wetsuit deemed to be failures in the manufacturing process or faults caused by material failure, here’s a list of what is covered

  1. Split seams either due to glue failure or stitching failure
  2. Zip failure where the zip mechanism has failed
  3. Internal delamination of the wetsuit lining
  4. Peeling knee pads
  5. Failure of taping internal or external as long as the suit has been looked after

Examples of warranty claims that won't qualify

  • Fading from sunlight
  • Logos rubbing off due to friction with board or other item
  • Peeling of internal tape where the glue has turned white, this is caused by uric acid ie the suit has been peed in and not rinsed well enough
  • Wetsuits over over 24 months (from date of original purchase)
  • Warranty request without receipt/proof of purchase

Wetsuits that have been repaired at home or by anyone besides repair companies recognized by the wetsuit brand concerned wetsuit or where:

  • Re-gluing of seams using Aqua Seal, or like product
  • Patching of seams using duct tape, rubber patches, or like product
  • Re-sewn seams with sewing machine or by hand using needle and thread
  • The wetsuit is clearly worn and at the end of its useful life; some symptoms include but are not limited to:
  • Cracked, dry neoprene.
  • Wetsuits purchased from brands directly. We cannot provide warranties to products purchased from any other retailer other than boardshop.co.uk, or our associated Amazon and eBay business accounts. (Only wetsuits purchased directly from boardshop.co.uk qualify for the extended wetsuit warranty)
  • Wetsuit damage caused by anything other than defects in materials or workmanship i.e. finger nail damage to smooth panels of the wetsuit
  • Wetsuits used in commercial, rental, teaching or instructional programs or activities
  • Wetsuit damage caused by extended or excessive exposure to sunlight ie faded colours
  • Improper handling or storage, or failure to follow treatment instructions ie deep creases in the neoprene panels where its been folded badly

How do you return your wetsuit to Boardshop?

Please make sure that your wetsuit if used is washed thoroughly, dirt/sand free and completely dry. Unfortunately our suppliers cannot repair wetsuits that are sandy, dirty or wet since they may damage their machines. Wetsuits returned dirty or wet will not be processed and will be held at Boardshop pending collection by customer.

Make sure that the bag/box that you use to return your wetsuit to Boardshop is large enough to prevent the wetsuit from too much creasing when packaged. We suggest rolling your wetsuit to best avoid creases.

The address for your wetsuit return is as follows:
Unit M3 Hilton Park
Church Farm Lane
East Wittering
West Sussex
PO20 8RL
01243 674250

IMPORTANT: to begin the process of returning your wetsuit please email info@boardshop.co.uk with pictures, a full detailed description of your wetsuit issues and original order details.

Who pays for delivery?

Boardshop will refund you for the return delivery of your wetsuit and pay for the repaired or new wetsuit to be resent to the original delivery address of the order if covered under warranty.

When should I expect my wetsuit back from Boardshop?

If the wetsuit needs to be sent off to one of our suppliers for repair please allow for up to a 14 days for your repaired wetsuit to be returned back to you.

Custom Boards

Custom’s cannot be returned under our normal T & Cs, and are exempt from our ride out guarantee. This doesn't affect warranty or your statutory rights.

Estimated dispatch times are outlined on the board builder. These times are meant as a guide only.

Deposit is non refundable once order is confirmed with customer and board is in production.

Delivery charges may apply to your shipping destination and will only be collection when the final balance is to be paid.

Please note custom orders can’t be changed once submitted to the factory.

Please note that all custom surfboard orders do not include fins.

Please bear in mind that custom built boards are finished by hand and occasionally there may be a cosmetic blemish or two, this kind of thing won’t affect the performance of the board but please do cut the guys a little slack on this front.

Please note adding a resin tint may add additional time to your order.

Returns. Please be aware that cosmetic blemishes, logo colour / position, and variations on spray/resin colour do not constitute a faulty item. Thus, we will not be able to offer returns on custom surfboards on any of these grounds. 

Unless agreed in advance, full payment must be received within 2 weeks of notification of completion of a custom board. If payment is not received, the deposit will be forfeit, and the board will be returned to free stock.

Please note we do not charge for shipping at the time a custom surfboard is ordered. However, our standard surfboard shipping costs apply to all custom surfboards. Shipping costs will be added to the final balance and can be seen here.

Copyright and Trademark Notice

This website is owned and operated by Hardcloud Ltd. Unless otherwise specified, all materials appearing on this website, including the text, website design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Boardshop.co.uk. All audio and video clips are the sole property of Boardshop.co.uk or their respective content providers. All software used on the website is the sole property of Boardshop.co.uk or those supplying the software. You may use the content of this website only for the purpose of shopping on this website or placing an order on this website and for no other purpose. No materials from this website may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Boardshop.co.uk's prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this website may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Disclaimer and Limitation of Liability as to Products Sold

All of Boardshop's products are guaranteed against defects in accordance with the manufacturer's warranty from the date on which the goods were received. Except as expressly stated herein, Boardshop.co.uk makes no representations or warranties, either express or implied, of any kind with respect to products sold on the Boardshop.co.uk website. Except as expressly stated herein, Boardshop.co.uk expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this website, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to Boardshop.co.uk arising from any product sold on the Boardshop.co.uk website shall be the price of the product ordered. In no event shall Boardshop.co.uk, its directors, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages.

Disclaimer and Limitation of Liability as to the Boardshop.co.uk Websites

The Boardshop.co.uk website and the materials therein are provided "as is". Boardshop makes no representations or warranties, either express or implied, of any kind with respect to the Boardshop.co.uk website, their operations, contents, information, materials. Boardshop.co.uk expressly disclaims all warranties, express or implied, of any kind with respect to the websites or their use, including but not limited to merchantability and fitness for a particular purpose. You agree that Boardshop.co.uk, its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the Boardshop.co.uk website. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.

Pricing and Availability

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or technical fault or product information received from our suppliers, Boardshop.co.uk shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Boardshop.co.uk shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Boardshop.co.uk shall immediately issue a credit to your credit card account in the amount of the charge. Where applicable, prices are inclusive of VAT at the rate appropriate to the country of receipt within the EU. VAT is not included in our prices for customers outside of the EU. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Boardshop.co.uk reserves the right at any time after receipt of your order to accept or decline your order for any reason. Boardshop.co.uk reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order. Boardshop.co.uk is a reseller to end user customers and does not accept orders from exporters, wholesalers, or other customers who intend to resell the products offered by Boardshop.co.uk.

Links Policy

This website may contain links to other websites on the Internet that are owned and operated by third parties. You acknowledge that Boardshop.co.uk are not responsible for the operation of or content located on or through any such website.

Gift Vouchers

Gift vouchers are only valid for a limited time and the voucher must be used by the date shown on the voucher - please check your voucher to find out when to use it by. Boardshop.co.uk cannot accept any responsibility for stolen or deleted gift vouchers. We'll despatch your gift voucher either as soon as payment has been cleared and we cannot be responsible for any delays, no matter how they are caused.

If you are the purchaser, please double check the delivery email address you enter - it is your responsibility to do so and we're afraid we cannot be held responsible if a gift voucher is used by someone other than your recipient if the email address entered is incorrect. In addition, we cannot take responsibility for any gift vouchers that are lost or used by someone other than your recipient after delivery. Make sure your recipient has received their gift voucher, as it is their responsibility to keep the voucher details safe.

From time to time, gift vouchers may get caught in spam filters, and it is the recipient's responsibility to check these filters. We cannot take responsibility if a gift voucher cannot be delivered to the recipient's email address because of spam filters, firewalls, the capacity of the recipient's mailbox or any other factors outside of our control. If you need a refund, this will be made in the same way as the original payment method (such as onto a gift voucher, debit/credit card account, or a combination of the two). We reserve the right to vary these terms and conditions.

The conditions of use relating to any discount code will be specified at the time of issue.

Jurisdiction and Venue

You agree that any legal action brought against Boardshop.co.uk shall be governed by the laws of England without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the Boardshop.co.uk website shall be an appropriate federal or county court located in Southern England.