Delivery Rates & Information

Clothes, Shoes, Luggage, Wetsuits, Snowboards etc

Orders sent for next day or two day delivery require a signature on receipt. Please ensure someone is present at the delivery address to sign for the order.

Please note we cannot accept next day deliveries to the following postcodes. AB13, 14, 21-23, 30-45, 51-56, 99 and all IM - Isle Of Man, BT - Belfast, IV - Inverness, PH - Inverness, PA - Renfrewshire, KY - Kirkcaldy, KW - Orkney Isles. TR20,21,22,23 - Truro, HS - Isle Of Lewis, ZE - shetland, GY - Guernsey, JE - Jersey

For our next day delivery service we use DPD, who offer a one hour delivery slot to stop you from waiting in all day. Before they send the goods out for delivery in the morning they will send you a SMS text message and an e-mail telling you within which hour time-frame they expect to deliver your goods. For this reason we encourage you to include your mobile phone number and an e-mail address where you can check your details when placing an order.

Worldwide delivery

Please note we are unable to ship O'Neill wetsuits outside the EU, due to restrictions applied by O'Neill Wetsuits.

What happens if I'm not in to accept my delivery?

Orders sent for next day or two-day delivery require a signature on receipt. Please ensure someone is present at the delivery address to sign for the order.

We use DPD and the Royal Mail for our deliveries. Both will try to deliver at the delivery address first and if there is nobody in they will try again the next day. If after two attempts the delivery cannot be made they will leave a calling card and take the parcel to your local sorting office / delivery depot.

Boardshop reserves the right to charge the full shipping fee applicable to resend if the item is returned to us because the customer could not take delivery for any reason.

Any items returned to us without being delivered will be added back into our stock and your account credited with the order total, minus the fee that the courier charges us to deliver the item back to us. You will have to replace the order to have the item re-shipped. If you require a refund on items returned by the courier this will be done minus the courier's fee.

Any incorrect address details input by the customer on their order that causes the parcel to be delivered incorrectly will be at the liability of the customer, it will be up to the customer to try and retrieve the parcel themselves at their cost.

Any delivery errors or damage must be reported within 7 days of date of delivery. All orders are checked and double-checked before leaving our warehouse. If you have not received your order within 7 days of dispatch date, or experience any issue with your delivery, then you must notify us within these 7 days. If you notify us after these 7 days then we will not be responsible for its location, and we may not be able to claim for the parcel if it lost/stolen/damaged.

There must be someone at the delivery address to receive the parcel. Where a signature is required our courier will only attempt re-delivery once, after this the goods will be returned to Boardshop - this may take up to 10 working days.

For delivery enquiries please e-mail info@boardshop.co.uk or call 01243 674250