Returns must be UNUSED with the ORIGINAL TAGS attached, in the ORIGINAL BAG and in a resalable condition. Our full returns policy outlined is below.
What if I need to send something back for exchange or refund?
It's not a problem, if you are not completely satisfied with your purchase it can be exchanged or the cost of the item(s) refunded. (Please note refunds are made back to the original card the transaction was made with).
All purchases on boardshop.co.uk are covered by a 14 day exchange or refund guarantee. Basically if you don't dig it, or you need to swap it please follow the process below.
In all return correspondence please quote your - Order ID/Order number, the items you wish to return (size, quantity etc), and let us know if you would like an exchange or refund. Returns IDs can only be issued via e-mail and will NOT be issued over the telephone. However if you receive an incorrect item, a faulty item or experience any issue with your order whatsoever please feel free to contact us by e-mail or telephone and we will be more than happy to help. Our telephone number is 01243 674250
Then please e-mail firstname.lastname@example.org marking the subject as - Return and your "Order ID".
You will then be sent a returns ID. This returns ID must be clearly marked on the outside of the package sent back to us.
Please send returns to:
Church Farm Lane
For return enquiries please e-mail email@example.com.
Returns IDs will NOT be issued over the telephone.
No return will be accepted without this number marked clearly on the outside of the package. You can return your order, to the address above, within 14 days of the date you receive your order. Returns older than 14 days will not be accepted, unless agreed by Boardshop in advance.
You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method, which requires a signature upon delivery.
Products must be returned in their original condition including tags & packaging. If goods are not returned in the condition in which you received them we reserve the right to refuse such returns or exchanges.
Please make sure surfboards returned for any reason are packaged in the original box with the additional packaging material used. Boardshop will not be responsible for return damage in transit to surfboards not packed adequately.
We will refund you any money you have paid us for the product(s) being returned, or provide you with a same cost alternative if required. The original postage cost is not refundable under normal circumstances. All you pay for is the return postage of the goods.
If you return an item to us that is faulty, we will pay for the cost of the return postage.
Surfboard & Large Item Returns
Please follow our returns procedure (above) to get your return ID.
The quickest, cheapest, and most convenient method for you to send a surfboard (or large item such as a double surfboard bag) back to us is by using the parcel force collection service.
You can book and schedule this, on a day that works for you, using the link below:
Our full return address is:
Unit M3 Hilton Park
Church Farm Lane
We recommend that you use the 48 hour return. Please note: You will be responsible for the surfboard(s) until they reach us. We recommend surfboards are packaged in the original box with the additional packaging material used.
Parcel Force do take the best possible care with surfboard returns, but adequate packaging is essential.