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What our Customers Say

John de Maid - Custom Board Builder- Lost Puddle Jumper RP Carbon Wrap 5ft 10 Five Fin FCS II + Hold Fast Endure T-Shirt Charcoal + Hold Fast Lighthouse T-Shirt - Merlot

 

No worries and a really nice touch to send your customers a message. I bought a custom board from Boardshop earlier in the year and was really happy with the service. I will definitely shop again and would not hesitate to recommend. 

 

Mark French - Channel Islands Average Joe Surfboard 5ft 7 FCS II - White + Gorilla Kyuss King Pop Pow Surfboard Tail Pad - Green

 

Your service is always spot on. I buy with confidence when I buy from Boardshop.

 

Anthony Johnson - Global System 10 Shortboard 10mm Surfboard Bag 6ft 3 - Black

 

It's great to see that there are British businesses out there who understand the importance of relationship building and who care about customer service! My order is due to arrive in the next few hours but, thus far, the service I have received from you has been top shelf. I'm London based yet Australian born and am getting back into surfing after 10 years without a wave (having just fallen in love with Cornwall). I will most certainly be coming back to you in the future when I'm in need of more kit.

 

Luca Spataro - FCS II Performer GF Quad Rear Fins Medium - Grey

 

I'm really happy with your website, e-store and all the shopping experience. I’m quite a happy surfer from Italy. I run a surf school for kids: homespot.it. We use CBC soft boards and I’ve seen you offer a good price for them. Who knows we may buy something from you for the next season quiver.

 

Jamie Eborall - Firewire Timbertek Evo Surfboard 6ft 0 FCS II - Natural Wood

 

As a small business owner myself it's lovely to deal with a company who genuinely are interested in long term relationships and not a quick one off sale like so many seem to be. I have to say If Carlsberg made surf board companies – it would be yours. I love the service – the trade in process – the attitude etc etc etc. Good on ya mate.

 

Ben Honour - Custom Board Builder - Lost Baby Buggy 5ft 10 Squash Tail Three Fin Futures

 

Thought you should know my new Lost Baby Buggy is awesome! Surfed it a few times now and the dims you suggested are spot on, so thank you for that.  I will pop a 5 star review on the boardshop Baby Buggy page. Stoked! & Cheers!

 

Massimo Sartor - Firewire Timbertek ADDvance Surfboard 7ft 6 FCS II - Natural Wood + FCS II Carver Neo Quad Rear Fins Medium - Neon Green

 

Thank you so much for reaching out to me, I really appreciate it. I'm looking forward to receiving my new board and hopefully a few more in the future. Thank you for the great communication and for your help.

 

Monika Czarnowska - California Board Company Eighty Four Soft Surfboard 7ft - Aqua Grain + California Board Company Sushi Fish Soft Surfboard Package 5ft 8 - Red/White/Blue

 

Your service, website, information about products, all is absolutely high standard and what is most important IT IS TRUE AND HONEST! I found your video clips very helpful and I am so glad I found you online! My boys 7yrs old and 13yrs old  are over the moon with your boards and they will use it today for the first time! Thank you is not enough! 

 

Oliver Gray - Custom Board Builder - Bradley LG 6ft 5 Rounded Pin Three Fin FCS II

 

The board has arrived and looks amazing. Thank you so much for the great service. Will definitely go down the custom route with you guys again. Can't wait to get it out in Indo now - just need to find some nice fins and deck pad to finish it off!

 

Joe Murphy - Cortez Fish Surfboard 6ft 6 - Ocean Blue + Alder Ultra Surf Surfboard Leash 6ft - Blue

 

Great experience - helpful and friendly. You're clearly onto something!

 

Massimiliano McGuire - Firewire LFT Baked Potato Surfboard 5ft 9 FCS II - Bamboo + Slater Designs 3-Piece Arch Surfboard Tail Pad - Grey + Channel Islands Hex Cord Standard surfboard leash 6ft - Black

 

Received my board yesterday. Everything is in perfect condition. Many thanks to you and your staff for your great service.

 

Chris Rodes - Cortez Funboard Surfboard 7ft 6 - Hot Orange + Global Twenty Four Seven Mini Mal 5mm surfboard bag 7ft 6 - Grey

 

You guys are killing it at the customer service for sure. Love the youtube videos!

 

Tanya Wilson - Global System 10 Mini Mal surfboard travel bag 10mm 7ft 6 - Black

 

I cannot thank you enough for the brilliant service and product. The board bag arrived in perfect time for my husband's birthday - and he is thrilled with it. Thank you once again - we will most definitely be back.

 

Emily Cluer - Animal Boys Lava Chest Zip 3/2mm Wetsuit 2017 - Bright Green

 

Really appreciate your email and thank you again for the last order of the surfboard. My son is a mad keen surfer, so I am sure we'll be using boardshop for years to come! My family are also ordering from you. Great service. :-) 

 

Jack Greenwood - California Board Company Scott Burke Ninety Soft Surfboard 7ft 6 - Blue

 

Got recommended this site. Heard you're the best place to come. Looking forward to getting the board. Will be coming to you for a 3mm suit soon!

 

Katie Sutherland - O'Neill Ladies Reactor Shorty 2mm Wetsuit 2017 - Black/Black/Black

 

Thanks so much... received my wetsuit today and it's perfect and great value. Great service! All the best. Can't wait to get into the water!! Best wishes from Cornwall!!

 

Louise Bowden - Hold Fast Mini Mal Foam Surfboard 7ft 0 - Red

 

I recently bought a board from you guys for my son's 9th birthday and I just wanted to say thank you. Every part of the service that you guys have offered has been great. I was kept up to date from the moment you received my order. It was a really nice touch to get an email from you in regards to building relationships, so thought I would reply to communicate how my experience was. I never review anything but feel compelled to this time!! I have just completed my product review online, which again was positive but for me it is the way that you guys have kept in contact throughout my order being processed, delivered to the after care which I wanted to congratulate you on. 

Having three boys, two of whom are just starting out in their surfing journey I am really pleased to have found somewhere I can buy what they need with confidence. We will definitely be buying from you again.

 

James Anthony - Bradley New Barcelona, FCS II Carver Neo Glass Tri Fins + Channel Islands Dane Reynolds Flat 2 Piece Tail Pad

 

Board arrived safe and sound. What a beaut she is! Almost too gorgeous to put wax on! Massively different from my 10yr old 6'5 Al merrick, designs look like they have changed a lot over the recent years, it's kind of like a carpet shortboard mix... You can feel the shape on the under side of the board too, the slight bulge down the centre..... Booked a 2hr sesh at surf snowdonia next Friday and heading up there with a mate. It's only 2 hours away, so I can get my fix while this massive high lies over the Atlantic.... No swell / period anywhere on either side of the country at the moment! Massive thanks to you and the other top bloke I spoke to the other day.

 

Anna Westron - Cortez Funboard Surfboard Package 7ft 6 - Ocean Blue 

 

Just wanted to say thanks for advice and the help with the board buying, I've just spent 4 days surfing in Cornwall, which was amazing! Totally in love with the board. Thank you ! 

 

Stefan Kneitinger - Custom Lost Baby Buggy

 

Big thanks for the new stuff and the amazing surf board. Can’t wait to go to Bali on Tuesday and shred with the new Lost Baby Buggy. Everything was perfect except the delay of shipping but this was probably the mistake of Lost. With the signature of Matt Biolos and a dedication on my name on the board everything was forgotten! ;-)

Thanks guys, keep rockin like you do! All the best!

 

Mark McKay - Chilli Cherry Peppa surfboard 5ft 10 FCS II - Green

 

New board arrived when expected (next day) and in immaculate condition. Great service...one happy customer. Always a good stock of boards to pick from. Good to see Chilli boards available...hard to get them in the UK.

 

Patrick Murphy - Firewire Timbertek Dominator surfboard 6ft 1 Futures - Natural Wood

Thank you Ian and your Boardshop crew. It is my pleasure to do business with you. I am a building contractor so I am used to unforeseen problems. I measure the true value of a company in how they deal with the unexpected problems. You and your team performed very well, and I am a happy customer.

 

Connan James - Firewire Timbertek Greedy Beaver 6ft 8 + O&E Aircon Longboard Surfboard Bag

Hi guys, just to let you know that the board turned up at the end of day and is in perfect condition. Thanks very much for wrapping it so well. And thanks for following up DHL with the address issue.
Great service, follow up and follow through from everyone at your end that I've dealt with. By email and over the phone. It's pretty cool for a New Zealander to order an Australian board while in Gijon on a catamaran from the UK and have it turn up in a marina in La Coruna only a few days later. 

 

Richard Randle-Jones - Science Pipe Stringer 44 inch and Gyroll Coiled Bicep leash

I wanted to wait until I used the board and then reply. Totally happy with the board. I used it at Wollacombe last weekend for two days and it makes quite a difference from old board. Many thanks for your email and offer of support. That's what I call great customer service!

 

Steve Trevail - O'Neill SuperFreak 3/2mm 

Just received my custom Lost board and accessories all arrived safely, well packed, as ordered and on time. Many thanks for all your assistance.

 

Andrew Schaeffer - O'Neill SuperFreak 3/2mm 

That's a nice touch and thank you. I actually bought a second hand board a little while ago from you guys as well. You were very helpful then so I thought I'd give you a go with two of my boys new wetsuits. We like O'Neill and are glad you stock them. I'm sure we will be back for boards etc in the future.

 

Daithi O'Loughlin - Firewire Timbertek Greedy Beaver + FCS II Carver GF Quad Rear 

Delighted with the service, I run a creative company out of Bristol and Dublin and understand the importance of costumer service. Relationships with our clients are key and extremely important to us too. Great to see there are more people out there that get it. Fair Play and I’ll be singing your praises.

 

Daniel Howells - Custom Lost V3 Rocket Carbon Wrap 

Board arrived fine yesterday. I have been very impressed with the service provided by yourselves. Always replying to my emails promptly and keeping me informed of my delivery. I would definitely recommend using boardshop to my fellow surfers. Thanks again and I will definitely be using you in the future.


Ilias Jmili - Alder Delta Hybrid Fish Foam Surfboard 6ft 6 Package 

Hi, I just get my board, everything is in the parcel and there is no problem. Just want to say thank you very much for your availability and your kindness ! I’m used to shopping online but you have the best customer service that I’ve known.


Tim Corrie - Channel Islands Sampler Surfboard 5ft 9 + FCS II Performer Tri Fins 

Very happy that I stumbled across your webpage. Although prices are not the cheapest, the convenience far outweighs the former and the site is easy to navigate. As you'd know, surfers are very brand orientated and loyal to what they have grown up with and being in the South of France it's actually quite difficult to get your hands on what you know. I will be sharing your webpage with a few people I know as they are in similar position to myself. Looking forward to putting my new CI to the test in the Mentawis on the 16th!        

 

Elliott Billington - Firewire Timbertek ADDvance surfboard 6ft 10 FCS + FCS II Performer GF Tri Fins

Thank you for all your help setting up the finance for my board, the service I have received from you guys has been first class! The board is an absolute beauty and cannot wait to get out on it asap! (wave permitted of course).        

 

Jim Storey - Firewire Timbertek Almond Butter surfboard 6ft 2 Futures + FCS II Carver Fins

Thanks again for all of your help - seriously useful and, without a doubt, you have been (easily) the most informative and responsive of all people I've dealt with whilst seeking out my new board. That is what sets great businesses apart from the rest; it's a fantastically enjoyable experience as a customer.

 

Connor Richardson  - Firewire FST Spitfire Surfboard 6ft 4 FCS II - White
Went to the showroom to update the quiver, and so glad I did, Fantastic customer service and a real good range of boards. Walked away with the exact board I wanted in the right size, they will go out of there way to make sure your happy with whatever your buying. Cheers guys! Connor

 

Alex Carolan - Haydenshapes Hypto Krypto FutureFlex Surfboard 6ft 2 FCS II + FCS II Reactor Fins

Brilliant stick! Goes amazing so many conditions, it's not a tiny wave groveller, but it goes in everything else.
Called the fellas at boardshop for some advice on sizing and fin selection and as always there advice was spot on. Love the board and the reactor fins, top job.

 

Dale Towne - Bic DURA-TEC Shortboard surfboard 6ft 7 Package

Let down by another shop so rang boardshop, solid advice and one happy boy. Thanks

 

Si Williams - Custom 5ft 10 Lost Bean Bag with blue Futures plugs

Hi Ian

Just a quick message to say thank you to yourself and the team there for the excellent service I've received whilst enquiring and ordering the board. It all arrived in perfect order today and I'm stoked with it as it's an amazing looking board and can't wait to get it in the water. The whole process has been top notch from start to finish and I'll be fully recommending you guys to anyone looking to purchase a board. 

Thanks again and take it easy.

Si 

 

Julian Hamilton - Via Facebook - 5

Had a few boards from the guys at Boardshop, always a great experience, great prices and top service. Ian is very quick to respond to my emails, they are my first choice when updating my quiver!

 

Jay Temple - Via Facebook - 5

Dealt with these guys for years now and they keep impressing me even when things haven't gone quite right. Highly recommend them

 

Mike Thomas - Via Facebook - 5

Great prices, quality products and amazing customer service. Highly recommended.

 
Steve Trevail

I wanted to wait until I used the board and then reply. 

Totally happy with the board. I used it at wollacombe last weekend for two days and it makes quite a difference from old board.

Many thanks for your email and offer of support.

That's what I call great customer service!