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What our Customers Say

Patrick Murphy - Firewire Timbertek Dominator surfboard 6ft 1 Futures - Natural Wood

Thank you Ian and your Boardshop crew. It is my pleasure to do business with you. I am a building contractor so I am used to unforeseen problems. I measure the true value of a company in how they deal with the unexpected problems. You and your team performed very well, and I am a happy customer.

 

Connan James - Firewire Timbertek Greedy Beaver 6ft 8 + O&E Aircon Longboard Surfboard Bag

Hi guys, just to let you know that the board turned up at the end of day and is in perfect condition. Thanks very much for wrapping it so well. And thanks for following up DHL with the address issue.
Great service, follow up and follow through from everyone at your end that I've dealt with. By email and over the phone. It's pretty cool for a New Zealander to order an Australian board while in Gijon on a catamaran from the UK and have it turn up in a marina in La Coruna only a few days later. 

 

Richard Randle-Jones - Science Pipe Stringer 44 inch and Gyroll Coiled Bicep leash

I wanted to wait until I used the board and then reply. Totally happy with the board. I used it at Wollacombe last weekend for two days and it makes quite a difference from old board. Many thanks for your email and offer of support. That's what I call great customer service!

 

Steve Trevail - O'Neill SuperFreak 3/2mm 

Just received my custom Lost board and accessories all arrived safely, well packed, as ordered and on time. Many thanks for all your assistance.

 

Andrew Schaeffer - O'Neill SuperFreak 3/2mm 

That's a nice touch and thank you. I actually bought a second hand board a little while ago from you guys as well. You were very helpful then so I thought I'd give you a go with two of my boys new wetsuits. We like O'Neill and are glad you stock them. I'm sure we will be back for boards etc in the future.

 

Daithi O'Loughlin - Firewire Timbertek Greedy Beaver + FCS II Carver GF Quad Rear 

Delighted with the service, I run a creative company out of Bristol and Dublin and understand the importance of costumer service. Relationships with our clients are key and extremely important to us too. Great to see there are more people out there that get it. Fair Play and I’ll be singing your praises.

 

Daniel Howells - Custom Lost V3 Rocket Carbon Wrap 

Board arrived fine yesterday. I have been very impressed with the service provided by yourselves. Always replying to my emails promptly and keeping me informed of my delivery. I would definitely recommend using boardshop to my fellow surfers. Thanks again and I will definitely be using you in the future.


Ilias Jmili - Alder Delta Hybrid Fish Foam Surfboard 6ft 6 Package 

Hi, I just get my board, everything is in the parcel and there is no problem. Just want to say thank you very much for your availability and your kindness ! I’m used to shopping online but you have the best customer service that I’ve known.


Tim Corrie - Channel Islands Sampler Surfboard 5ft 9 + FCS II Performer Tri Fins 

Very happy that I stumbled across your webpage. Although prices are not the cheapest, the convenience far outweighs the former and the site is easy to navigate. As you'd know, surfers are very brand orientated and loyal to what they have grown up with and being in the South of France it's actually quite difficult to get your hands on what you know. I will be sharing your webpage with a few people I know as they are in similar position to myself. Looking forward to putting my new CI to the test in the Mentawis on the 16th!        

 

Elliott Billington - Firewire Timbertek ADDvance surfboard 6ft 10 FCS + FCS II Performer GF Tri Fins

Thank you for all your help setting up the finance for my board, the service I have received from you guys has been first class! The board is an absolute beauty and cannot wait to get out on it asap! (wave permitted of course).        

 

Jim Storey - Firewire Timbertek Almond Butter surfboard 6ft 2 Futures + FCS II Carver Fins

Thanks again for all of your help - seriously useful and, without a doubt, you have been (easily) the most informative and responsive of all people I've dealt with whilst seeking out my new board. That is what sets great businesses apart from the rest; it's a fantastically enjoyable experience as a customer.

 

Connor Richardson  - Firewire FST Spitfire Surfboard 6ft 4 FCS II - White
Went to the showroom to update the quiver, and so glad I did, Fantastic customer service and a real good range of boards. Walked away with the exact board I wanted in the right size, they will go out of there way to make sure your happy with whatever your buying. Cheers guys! Connor

 

Alex Carolan - Haydenshapes Hypto Krypto FutureFlex Surfboard 6ft 2 FCS II + FCS II Reactor Fins

Brilliant stick! Goes amazing so many conditions, it's not a tiny wave groveller, but it goes in everything else.
Called the fellas at boardshop for some advice on sizing and fin selection and as always there advice was spot on. Love the board and the reactor fins, top job.

 

Dale Towne - Bic DURA-TEC Shortboard surfboard 6ft 7 Package

Let down by another shop so rang boardshop, solid advice and one happy boy. Thanks

 

Si Williams - Custom 5ft 10 Lost Bean Bag with blue Futures plugs

Hi Ian

Just a quick message to say thank you to yourself and the team there for the excellent service I've received whilst enquiring and ordering the board. It all arrived in perfect order today and I'm stoked with it as it's an amazing looking board and can't wait to get it in the water. The whole process has been top notch from start to finish and I'll be fully recommending you guys to anyone looking to purchase a board. 

Thanks again and take it easy.

Si 

 

Julian Hamilton - Via Facebook - 5

Had a few boards from the guys at Boardshop, always a great experience, great prices and top service. Ian is very quick to respond to my emails, they are my first choice when updating my quiver!

 

Jay Temple - Via Facebook - 5

Dealt with these guys for years now and they keep impressing me even when things haven't gone quite right. Highly recommend them

 

Mike Thomas - Via Facebook - 5

Great prices, quality products and amazing customer service. Highly recommended.

 
Steve Trevail

I wanted to wait until I used the board and then reply. 

Totally happy with the board. I used it at wollacombe last weekend for two days and it makes quite a difference from old board.

Many thanks for your email and offer of support.

That's what I call great customer service!