Delivery - Ok how do we get you your stuff? Boardshop.co.uk will despatch your order within one working day of it being placed subject to stock levels. If there is going to be a delay for any reason we will let you know. All quoted delivery times are based on standard working days i.e. Mon - Fri (excluding public holidays etc). Items can be delivered on our next working day or two working day (48 hour) as long as they are ordered before 14:00 hours (Mon - Fri). Delivery costs are based on the length and weight of items. We have two different delivery cost structures. One for surfboards / snowboards and a second for all other items. The delivery cost for an item on boardshop is shown at the bottom of every product page. The delivery costs for surfboards and snowboards are as follows: TNT Next Working Day - UK Mainland only - £9.99 The delivery costs for all other items (clothing, luggage, etc) are as follows: Standard UK Delivery - Approx 3-5 working days - £2.95 Orders sent for next day or two day delivery will require a signature on receipt. Please ensure that someone is present at the delivery address to sign for the order. When purchasing please select the postage option that is applicable to your order. For clothing & luggage etc we cannot accept next day or two day (48 hour) deliveries to the following postcodes. IM - Isle Of Man, BT - Belfast, IV - Inverness, PH - Inverness, PA - Renfrewshire, KY - Kirkcaldy, KW - Orkney Isles. TR20,21,22,23 - Truro, HS - Isle Of Lewis, ZE - shetland, GY - Guernsey, JE - Jersey All next day or two day orders (for clothing & luggage etc) to these postcodes will be amended to 3-5 day delivery @ £2.95. Please ensure you select the correct delivery option. Boardshop.co.uk Ltd reserve the right to amend orders placed with incorrect delivery options without notice. For delivery enquiries please e-mail info@Boardshop.co.uk or call 0870 300 1471 |
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Returns - What if I need to send something back for exchange or refund?
It's not a problem, if you are not completely satisfied with your purchase it can be exchanged or the cost of the item(s) refunded. All purchases are covered by a 14 day exchange or refund guarantee. Basically if you don't like it, or you need to swap it please follow the process below. Please e-mail info@boardshop.co.uk or call 0870 300 1471 to request a returns number. In all return correspondence please indicate your order ID, the items you wish to return, and let us know if you would like an exchange or refund. This returns number must be clearly marked on the outside of the package sent back to us. No return will be accepted without this number marked clearly on the outside of the package. You can return your order, to the address below, within 14 days of the date on your invoice. Returns older than 14 days will not be accepted, unless agreed by Boardshop.co.uk in advance. You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method, which requires a signature upon delivery. Products must be returned in their original condition including tags & packaging. If goods are not returned in the condition in which you received them we reserve the right to refuse such returns. We will refund you any money you have paid us for the product(s) being returned, or provide you with a same cost alternative if required. The original postage cost is not refundable under normal circumstances. All you pay for is the return postage of the goods. If you return an item to us that is faulty, or a problem order of any kind, we will also pay for the cost of the return postage. Please send returns to boardshop.co.uk returns Unit M3 Hilton Park Church Farm Lane East Wittering West Sussex PO20 8RL UK For return enquiries please e-mail info@boardshop.co.uk or call 0870 300 1471 |